• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Acrobat crashes upon opening; error code 13000 is displayed in the dialog box

New Here ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

I am using an Apple Macbook Pro.  I am subscribed to Acrobat DC.

 

Starting just today, everytime I try to open a PDF file Adobe Acrobat crashes with a dialogue box that states that the error code is 13000.  When I try the troubleshooting guide, error code 13000 is not listed.  I have uninstalled Acrobat manually and reinstalled it.

 

 

TOPICS
Crash or freeze

Views

470

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

That may also be a macOS code. Where does the troubleshot guide point to? Adobe or Apple?

 

I would try the following:

  1. Uninstall Acrobat.
  2. Run AcroCleaner: AcroCleaner — Acrobat Desktop Tools and Utilities 
  3. Download a fresh copy of Acrobat.
  4. Install Acrobat.

Often, this helps, as AcroCleaner may delete what makes Acrobat crashing.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

LATEST

I'm having the same issue. Does the reinstallation work?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines