• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Acrobat crashing with memory issues when screen sharing in Zoom

Community Beginner ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

A user is experiencing an "insuffecient memory" crash in adobe acrobat when sharing their screen of acrobat in a Zoom call. The zoom call also crashes. Tracking the memory usage at the time, user's memory was never higher than 38%. File being displayed with adobe acrobat is only 3.86 MB. 

TOPICS
Crash or freeze , PDF

Views

150

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

Is this on a Mac or Windows? I would make sure that both applications are up to date and that the display driver used on the computer is also up to date. Does this happen with other tools that allow screen sharing (MS Teams, Google Meet, GoToMeeting, ...)? 

Have you tried to contact Zoom about this problem? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

LATEST

Windows. Turns out the Zoom issue is irellevant. Acrobat is crashing with an insuffecient memory warning for any PDF file regardless of size. We've tried repairing the installation and diasbling fast loading. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines