Adobe Acrobat DC cannot be installed

[Tom25149282mqll]

Dear All,

since one day Adobe Acrobat DC cannot be used anymore and cannot be installed again.

Anyone has the same problem?

ciao Tom

[Karl Heinz Kremer]

What happens when you try to install? If a simple uninstall and re-install fails, try the Adobe Cleaner: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

This may allow you to install again. 

[maree_5060]

Yep same problem

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and trouble.

Please follow these steps to resolve the issue:

1. Reboot your machine.
2. Use the Acrobat Cleaner Tool to remove any conflicting or corrupt installation files: Acrobat Cleaner Tool.
3. Reboot the machine again.
4. Download and install Acrobat from this link: Download Acrobat.
5. Sign in using your Adobe ID (email) to activate, or enter your serial number if you have one.

Let us know how it goes!

Thanks,
Anand Sri.