Adobe Acrobat DC Cloud storage access problem

New Here ,
Aug 05, 2022 Aug 05, 2022

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I have  always been able to sign into Adobe Acrobat DC cloud storage, untilrecently. When I now use the "sign in or sign up" but I immediately get the error message: 'An error occurred while authenticating. Please try again later.'

 

I suspect that this is a problem on my Pixel 4 mobile phone rather than with Adobebut cannot be sure. I get the same error messaage if I try to sign in with Google. Any suggestions in solving this problem are welcome.

Thanks,

Paul

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General troubleshooting

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hi Paul,

 

Thanks for sharing your observation.

Suppose you are experiencing this error message while signing on to Acrobat's cloud storage via Phone. We suspect that you are referring to Acrobat Reader mobile application. Is that right? Or are you using the web browser?

 

Kindly login to Document Cloud web using this link via web browser and let us know if you experience the same error.

 

Thanks,

Akanchha 

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