Adobe Acrobat DC crashes on app start and PDF open

New Here ,
Aug 28, 2022 Aug 28, 2022

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Adobe Acrobat DC, version 22.0 crashes when I open the app and crashes if I open the PDF.

I reinstalled the Creative Cloud Desktop app, I reinstalled Adobe Acrobat DC, it is the only Adobe app at the moment.

I tried with sign in / sign off, I tried with Acrobat removal app from the official site, I tried cleaning all traces of Adobe, I tried moving the Preferences folder from /Appdata.

 

I use Windows 10.

 

Everything worked in early July. I was using Adobe Acrobat to digitally sign documents with certificate.,

First, the app started crashing when I clicked to sign the document, then the sign bar was missing (or crashing app when hoovered over) then the app started to crash always.

I cannot open the app to turn on crash dumps, I cannot open the app to turn of protected start in sandbox.

 

WHAT TO DO?

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General troubleshooting

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi @Stjepan25836733anjm 

 

We are sorry to hear that. Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works. 

 

Regards

Amal

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