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ADOBE Acrobat DC for iPad won’t open

New Here ,
Aug 06, 2020 Aug 06, 2020

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Help, I have subscribed and installed the app for ADOBE Acrobat DC (the $14.99 subscription) but when I try to open documents either from the internet or from saved files they still will not open and I get a notice that ADOBE Acrobat DC for Windows or Mac is needed to open this document.  Why is this not working and what do I need to do differently? 

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Community Expert ,
Aug 06, 2020 Aug 06, 2020

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As far as I know, the only Apple store version is the free reader for mobile

https://community.adobe.com/t5/acrobat-reader-mobile/bd-p/acrobat-reader-mobile?page=1&sort=latest_r...

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Community Expert ,
Aug 06, 2020 Aug 06, 2020

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>>>ADOBE Acrobat DC (the $14.99 subscription)

 

That subscription is for the desktop version of Acrobat Pro for Windows and Mac.

https://acrobat.adobe.com/us/en/acrobat/pricing.html

 

As John T Smith says, the free iPad app is for Acrobat Reader only.

 

That said, opening PDF files on your iPad should still work OK.

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New Here ,
Aug 06, 2020 Aug 06, 2020

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So I first downloaded the free app from the apple store.  That didn't open the PDF files, so I followed the instructions and subscribed to the DC version on the website.  When I signed out and signed back in to my app it shows the DC version in the app from apple store, but still does not open the files.

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Community Expert ,
Aug 06, 2020 Aug 06, 2020

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Does Acrobat open PDFs on desktop but not on iPad? Or not on both? All PDFs or just one or two?

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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Hi Will

 

We are sorry for the trouble. As described you are unable to open the PDF file.

 

We need some more information for a better understanding:

 

  • Are you opening the PDF file on ipad or on a desktop/laptop computer?
  • Is this a behavior with a particualr PDF file or with all the PDFs? Please try to open a different PDF file and check. if its a file specific issue please share the file with us for testing so we can get it checked at our end.
    Please upload the file on the Document Cloud https://documentcloud.adobe.com/link/home/  , generate the link and share it with us.

 

Regards

Amal

 

 

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New Here ,
Aug 07, 2020 Aug 07, 2020

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I'm on an iPad.  The files "fail to convert" when I try to upload to the cloud.  Here is the link to the DA31.  They are all fillable PDFs from DOD.

 

https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1020382 

 

Thanks

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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You can fill the from with Acrobat Reader on MS Windows or May. Not possible with Acrobat Reader on iOS or Android.

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New Here ,
Aug 07, 2020 Aug 07, 2020

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Thank you for the info.  I want to make sure I understand correctly.  I do not have a PC, but only an iPad.  So this means no matter what I do I cannot fill these from an iPad?  If this is the case I will be sad, but will find a PC for this specific work.  

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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Yes, you must use a PC or Mac.

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Community Expert ,
Aug 06, 2020 Aug 06, 2020

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Want you open XFA forms?

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LEGEND ,
Aug 07, 2020 Aug 07, 2020

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John Walker, an Acrobat Pro subscription DOES unlock limited editing features in the iPad (only) version of Acrobat Reader.

Will Port, some kinds of PDF work only on Mac and Windows; a subscription does not change this. They are pretty rare now, where do you get them?

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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>>> an Acrobat Pro subscription DOES unlock limited editing features in the iPad (only) version of Acrobat Reader.

 

Good to know. Any links that explain what features in iPad Acrobat Reader are unlocked by an Acrobat Pro subscription?

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LEGEND ,
Aug 07, 2020 Aug 07, 2020

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Edit PDF is certainly unlocked; also by something called Acrobat Premium whatever that is... https://www.adobe.com/devnet-docs/acrobat/ios/en/editpdf.html

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New Here ,
Apr 13, 2024 Apr 13, 2024

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I got the exact same message.  I am able to open and edit the file on my MAC mini but not on my IPAD.  This is a huge inconvenience as my MAC mini is very old and slow.  I do everything on my IPad.  I expect that Chromebook users would have the same problem given the message says you need Windows or a MAC. 

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New Here ,
Apr 13, 2024 Apr 13, 2024

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To clarify, I am able to open PDFs on my IPad but not this partticular one which only opens on the MAC mini.  Could someone explain what is different that some files can only be opened in Windows or on a MAC.  

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi there,

 

you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Acrobat/Reader desktop application.

 

Regards

Amal

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