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Adobe Acrobat DC - HFT Error when signing documents

New Here ,
Mar 28, 2023 Mar 28, 2023

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When I am digitally signing a form and attempting to save it, I am receiving the HFT error that the document is in use by another person. No other person or application is accessing the file at the times these files are attempting to be signed. This has happened to several team members!

 

I saw another post mention that a potential workaround is related to Dropbox and/or moving your signature and/or indexed folders. I'm not even sure what the last two "solutions" refer to, as I am not tech savvy; furthermore, we do not save the files in Dropbox, but on our internal server accessed via file explorer. We work for a government agency, if that helps. 

 

Is anyone able to advise why this happens and if there is a fix?

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PDF forms , Security digital signatures and esignatures

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Did you find a solution for this? I am having a similar issue.

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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Hi there

 

Hope you are doing well and sorry for the delay.

 

If you are still experiencing this issue, please go through the correct answer marked in the similar discussion https://adobe.ly/3TAdAwf and see if that works.

 

Let us know how it goes.

 

~Amal

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