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Adobe Acrobat DC - I'm unable to change signature in "fill & sign"

New Here ,
Jul 07, 2021 Jul 07, 2021

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I have always been able to change signatures and initials but now it is greyed out and I no longer have the option. I searched multiple times in this support community and what I could find did not fix the problem. I even uninstalled and reinstalled twice. Pleeeeeeease help! I have mulitple documents with signatures some have been waiting on since last Friday. 

TOPICS
Edit and convert PDFs, General troubleshooting, How to, PDF forms, Security digital signatures and esignatures

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hello,

 

Thank you for reaching out.

 

It seems that you are opening a PDF form and then trying to use the Fill & Sign tool. If yes, please confirm if there is any signature field added in the PDF.

 

If that is not the case, could you please share the screenshot of the window when you open the Fill & Sign tool.

Also, share the Acrobat and OS versions on the machine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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