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Adobe Acrobat DC install stuck

Participant ,
Apr 07, 2015 Apr 07, 2015

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Using a MacPro running 10.10.3

This morning Creative Cloud told me there was an update - Adobe Acrobat DC, I clicked update and the install started then stopped asking me to quit an app - can't recall the exact name but it was something like SafariCloudHelper, which I needed to quit via Activity Monitor. I continued with the install but its stuck at 35% (and has been for ages now).

Tried a restart and simply back to square one.

Any ideas?

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Participant , Apr 07, 2015 Apr 07, 2015

Sorted - restarted, used Activity Monitor to quit anything related to Safari (SafariCloudHelper etc) then ran the installer - installed fine. Restarted and all good.

Shouldn't have to do that though!

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Community Beginner ,
Apr 08, 2017 Apr 08, 2017

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So, it appears that CC isn't a download manager. It doesn't restart from where it left off, it just restarts downloads.

Tried installing Acrobat 3 times already. Gave up after a day of waiting and installed Foxit in 3 minutes.

CC is an excuse to claim that CC products are just one app so you can't, say, do a AE render on one machine and continue working in PS on another. Or have one worker using PS and another using AI. Wow! Didn't notice this "feature" being touted, did we? Adobe is looking after its shareholder quite well. Pity about the paying (more and more and more) customers.

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New Here ,
Mar 01, 2020 Mar 01, 2020

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Solved for my situation.

 

I had the same issue as below.  The installer would stall at first 4.7%, then went up to 21.7%.  I had been working on this all of February, following all of the suggested methods from Adobe Support.  Today I finally got it to install completely.

 

I searched the Prefs folder and deleted all of the com.adobe...plist files, and also any Adobe files and folders from the Application Support folder.  All of these were in the Library folder.  Once I deleted said files, I re=started the install process and it completed.  Then I rebooted my computer and was able to launch Adobe CC and login.

 

Hope this helps anyone else that is still having the issue.

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