Adobe Acrobat DC installation Failed with Error 1311

Question

While Updating Adobe Acrobat DC Con in my machine which OS is Windows 10 Enterprise Edition (x64) the installation got failed with Eror 1311 but the File is available in the location. Error SS attached

Please provide steps to fix this installation issue since we need proper case solution. Please provide Root cause and Solution for this case.

kuttimag86094723 · Answer

As discussed with Adobe Support

Please perform the troubleshooting as suggested. Uninstall the Acrobat app using above link.

https://get.adobe.com/reader/enterprise/

Once the Acrobat Reader is removed, delete all the Adobe folders from the following locations:

C: Program files > Delete Adobe folder

C: program files > Common files > Delete Adobe folder

C: Program files (X86) > Delete Adobe folder

C: Program X86 > Common files > Delete Adobe folder C: Program Data > Delete Adobe folder

C: User > Username > App data > local > Delete Adobe folder

C: User > Username > App data > local low > Delete Adobe folder

C: User > Username > App data > Roaming > Delete Adobe folder

Once all the Adobe folders are deleted, please reinstall the Acrobat app using below link:

https://get.adobe.com/reader/enterprise/

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