Adobe Acrobat DC is included in my plan but this does not work on the desktop app

[Leila23539577la9r]

When I log on to my business plan, the Adobe DC app is included in my plan. I have downloaded to my PC but now it is installed it says it is a 7 day trial.

[try67]

Install it from the CC app, then.

[Leila23539577la9r]

If you mean Software Center it is not installable from there

[Leila23539577la9r]

Please note - I downloaded it off the Adode Creative Cloud and it is STILL saying that it is a trial. Even though it says on my account details that I should have access to the full version with that subsription

[try67]

I meant the Adobe Creative Cloud app. If that's what you did then there's an issue with your subscription. Contact Adobe directly for help with this issue:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[Leila23539577la9r]

unfortunately it doesnt let me, I have tried already

[Test Screen Name]

Ok, you have to do what it says. Because your license is part of a company plan, the software you can and can't use is managed by the company, not by Adobe.

[Dave Creamer of IDEAS]

I can't tell from the responses if you are using the Creative Cloud or strictly an Acrobat subscription. If your company is using a team's account, is it possible your Adobe ID email was removed by IT?

If not, try logging out of your Adobe account and logging back in again. Warning: make sure you know your Adobe ID logon (usually your password) and password first. If that doesn't work, try using the Adobe CC Cleaner to remove your ID Credentials and log back in.