Adobe Acrobat DC Pro crashes when trying to combine files that include an Excel file

New Here ,
Apr 20, 2022 Apr 20, 2022

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Hello.  I am an IT person that has this issue as well as at least one customer that I support.

When attempting to use the Combine Files function in Acrobat DC Pro that involves one or more Excel files, Adobe crashes with an event ID of 1000.  Using the combine function for any other file types that do not involve Excel files works without issue.  My Office version is 16.0.14326.209210. Adobe version 22.001.20117.  Has anyone else experienced this and found a fix?  Acrobat and office have been reinstalled.  

 

Thank you, 

John G

 

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Crash or freeze

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi John

 

Hope you are doing well and sorry to hear that.

 

As described the application is crashing when combining files that include Excel files.

 

Would you mind sharing the small video recording of the steps you are doing that leads to the crash, for a better understanding? Also, try to repair the installation from the help menu (Win Only) and see if that works.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Also, as an alternative, please try to create a PDF portfolio and see if that works for you https://helpx.adobe.com/acrobat/using/create-customize-pdf-portfolios.html

 

Regards

Amal

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