Adobe Acrobat DC PRO nearly unusable

New Here ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

I am using adobe to review architectural prints and the software is struggling to open PDFs. My computer is a brand new HP desktop running windows 11. Its an i5 10th generation 10500 with 32gb of ram. I have tried repairing the installation. I have read other forumn posts that are experiencing the same issues and have followed the instruction of going into the enhanced security settings and turning off certain functions. That made the start up quicker, but did not help with reviewing my pdfs. Is there a solution for the crashing program?

TOPICS
Comment review and collaborate PDF , Crash or freeze , General troubleshooting

Views

35

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

LATEST

Hi There

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with architectural PDFs only or with other PDF as well? Please try with a different PDF file and check.

 

What is the version of the Acorbat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.

 

Also as deecribed the application is crashing, please collect the Acrobat Crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html , Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Make content for your business needs with Adobe Express.

Get started easily with free templates: