adobe acrobat dc Pro no internet connection/ can you advise me please with this, thanks,

Report · Sep 19, 2022

Report · Sep 20, 2022

Sorry to hear about the trouble caused.

For the error message shared above "Sorry, something went wrong" Try the following steps and see if that helps:

1- Restart your computer

2- If you have any antivirus installed, disable it for a while and try signing into Acrobat.

3- If it still doesn't work, then

Run this cleaner tool to remove the existing installer and application’s files traces:

Download the Acrobat installer from here:

4- Even after reinstalling the application, if you cannot sign in and activate it then.

Refer to this discussion and try the suggestion given here in the correct answer for Windows:

Thanks,

Akanchha

Adobe Community