Adobe Acrobat DC quits when I close the "Start your free trial of Adobe Acrobat" pop up
Copy link to clipboard
Copied
Every time I open Adobe Acrobat DC, that pop up message shows up. I don't want nor need Adobe Pro.
This wasn't happening a couple of days ago but now it suddenly does. I uninstalled it, and reinstalled it multiple times and it still does the same thing. The pop up comes out every time, when I click the red X, it gets frozen for a few seconds and it quits. I can't even read nor print PDFs, much less do anything else.
I have attached screenshots of my MacOs system and laptop information as well as what I see when I open Adobe Acrobat DC.
Any help on how to fix this would be appreciated. I hope Adobe is not trying to force us to buy and subscribe and that Acrobat DC will become useless and obsolete. Smh
Copy link to clipboard
Copied
Hi,
Thanks for reporting this. To help us further understand the situation , can you help us with below information :
1. It seems that you want to only use the free Adobe Acrobat Reader. Can you confirm how did you installed this product.
2. What is the product version? You can get that information from Adobe Acrobat.app --> Right Click --> get Info.
3. Please run the Adobe Log Collector Tool and share the logs thus created with us.
Thanks,
Nikhil Gupta
Copy link to clipboard
Copied
Also do share the file if exists "/Library/Application Support/Adobe/Acrobat/DC/SupportFiles/Preferences/com.adobe.acrobat.scainstaller.plist"
Copy link to clipboard
Copied
Hi @erval938622333dblw
Following up to check if you are still experiencing this issue.
~Tariq
Copy link to clipboard
Copied
I'm experiencing the same issue on a Windows 11 PC. I just signed up for Adobe Acrobat Export PDF, and now I get this same "Start your free trial of Adobe Acrobat" window whenever I open a PDF document or open Acrobat. This prevents me from using PDFs at all, and if I close the popup, it also shuts down Reader / Acrobat / Whatever You're Calling It Now. SO FRUSTRATING!!! How do I fix this?
Copy link to clipboard
Copied
Hi @Merf1013
You seem to have installed Adobe Acrobat which needs Acrobat Pro or Standard subscription to run. For Acrobat Export pdf pack , please uninstall Acrobat and install Adobe Reader from https://get.adobe.com/reader/ , sign in with your Adobe ID and Export pdfs.
Regards
Ravi