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Adobe Acrobat DC quits when I close the "Start your free trial of Adobe Acrobat" pop up

New Here ,
Jul 15, 2024 Jul 15, 2024

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Every time I open Adobe Acrobat DC, that pop up message shows up. I don't want nor need Adobe Pro.

 

This wasn't happening a couple of days ago but now it suddenly does. I uninstalled it, and reinstalled it multiple times and it still does the same thing. The pop up comes out every time, when I click the red X, it gets frozen for a few seconds and it quits. I can't even read nor print PDFs, much less do anything else.

 

I have attached screenshots of my MacOs system and laptop information as well as what I see when I open Adobe Acrobat DC.

 

Any help on how to fix this would be appreciated. I hope Adobe is not trying to force us to buy and subscribe and that Acrobat DC will become useless and obsolete. Smh

 Screen Shot 2024-07-15 at 3.37.09 PM.pngexpand imageScreen Shot 2024-07-15 at 3.41.15 PM.pngexpand image

 

 

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , PDF , Standards and accessibility

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Hi,

 

Thanks for reporting this. To help us further understand the situation , can you help us with below information :

1. It seems that you want to only use the free Adobe Acrobat Reader. Can you confirm how did you installed this product.

2. What is the product version? You can get that information from Adobe Acrobat.app --> Right Click --> get Info.

3. Please run the Adobe Log Collector Tool and share the logs thus created with us.

 

 

Thanks,

Nikhil Gupta

 

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Also do share the file if exists "/Library/Application Support/Adobe/Acrobat/DC/SupportFiles/Preferences/com.adobe.acrobat.scainstaller.plist"

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Adobe Employee ,
Aug 13, 2024 Aug 13, 2024

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Hi @erval938622333dblw 

Following up to check if you are still experiencing this issue. 

~Tariq 

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New Here ,
Dec 06, 2024 Dec 06, 2024

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I'm experiencing the same issue on a Windows 11 PC.  I just signed up for Adobe Acrobat Export PDF, and now I get this same "Start your free trial of Adobe Acrobat" window whenever I open a PDF document or open Acrobat.  This prevents me from using PDFs at all, and if I close the popup, it also shuts down Reader / Acrobat / Whatever You're Calling It Now.  SO FRUSTRATING!!!  How do I fix this?

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Adobe Employee ,
Dec 10, 2024 Dec 10, 2024

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Hi @Merf1013 

 

You seem to have installed Adobe Acrobat which needs Acrobat Pro or Standard subscription to run. For Acrobat Export pdf pack , please uninstall Acrobat and install Adobe Reader from https://get.adobe.com/reader/ , sign in with your Adobe ID and Export pdfs.

 

Regards

Ravi

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