Adobe Acrobat DC - Sign tab

[loriann_9570]

Hi, 

I hope someone can help me.  

When I edit a pdf and I click on the E-Sign Tab, I am able to add my signature, but as of 2 months ago, the "SAVE A CERTIFIED COPY" button does not work... it gets stuck and I get the following error messages:  "An error occurred while uploading.  Please try again" or "There was an error opening this document. Unable to access the internet."

I don't understand why this stopped working.  I work in a school and have a district license.  I've asked my IT people to no avail.  They suggested I ask here. 

Thanks in advance. 

[Meenakshi Negi]

Hi loriann_9570,

Thank you for reaching out, and sorry about the trouble caused.

Please try the steps using the Acrobat web application and see if you get the same error. We checked your account using the email address used for community login. The Acrobat Sign account shows as active and working fine. If you are using a different email address, please share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Could you share the screen recording of your steps and the error that appears? Please also share the Acrobat and OS version numbers on the machine. We will get this behavior checked. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[loriann_9570]

Attached is a redated image of what happens when I sign the transcript and choose to "Save a Certified Copy".
I do add two watermarks to the document before signing; the diploma type and my name and title.

I appreciate any help you can provide.

Kind regards,





LoriAnn Craparotta
[personal information removed by moderator]

[loriann_9570]

I alos would like to add that it took approximately 15 minutes before the next one I did actually worked!!  I've never had this problem; it ususally pretty immediate.   I've attached the picture of the rejected request again just in case. 

Thank you. 

[Meenakshi Negi]

Hi loriann_9570 ,

Thank you for the screenshot. It appears to be a file-specific issue, and there might be a technical glitch.

Please try to use the feature again and let us know if the issue still occurs.

Feel free to let us know if you need any help.

Thanks,

Meenakshi