Adobe Acrobat DC will not open on windows 11 64bit

New Here ,
Aug 13, 2022 Aug 13, 2022

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I have updated, tried to repair, uninstalled and reinstalled, and Adobe Acrobat DC will not open on my windows 11 64bit system. When I click on the app it will open the window for a split second and shut down, and it does not bring up any error messages. 

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Crash or freeze

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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I'm having this trouble too since last night, and have tried everything. Tried getting help from Adobe's "Contact Us: Real help from real people", which was useless. 

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Since last night, mine also crashes after a few seconds on my Windows 11 64-bit desktop. I've uninstalled, reinstalled, cleaned, tried multiple fixes that I've found at this site, and contacted the help line. Nothing works. I installed Adobe Acrobat Pro on my Windows 11 64-bit laptop, and it works fine. 

 

I do have to figure out how to make it work on my desktop, though. I have run a few logs of those 'cleaning' scans and some dump files. They mean nothing to me, but could someone else look at them and know what's wrong? 

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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I called the 'help' phone line and got this all resolved very quickly. Highly recommend!

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New Here ,
Aug 24, 2022 Aug 24, 2022

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So what was the resolution?

 

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I allowed them to fix it remotely. It involved the cleaner tools, which I had tried to do but couldn't get to work. Here's the link to the cleaner tool fix ...

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-will-not-open/td-p/10277219

 

But just call them. Really. After knocking myself out with this, it took 10 minutes on the phone with them.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Thanks for the link

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