adobe acrobat DC

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May 25, 2022 May 25, 2022

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impossible d'ouvrir un document pdf avec adobe acrobat DC , motif : adobe acrobat DC a cessé de fonctionner. J'ai téléchargé les mises à jour en vain. que faire

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi Annick

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

 

What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win only) and reboot the computer.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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