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Adobe Acrobat DC

Community Beginner ,
Jan 27, 2025 Jan 27, 2025

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I received a message that my software is illegal. I uninstalled anything but Adobe Acrobat.
Acrobat Uninstaller says that by uninstalling I lose my documents.
What I can do. Is there any free version?

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General troubleshooting , How to

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2 ACCEPTED SOLUTIONS
Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi there

 

I hope you're doing well. I am sorry for the trouble you’re experiencing.

 

Have you started experiencing this issue recently? What is the version of Acrobat and the OS you are using? To check the version please take help from the article here : https://adobe.ly/3CeXYbH

 

Also could you kindly share a screenshot of the error message you’re encountering? This will help us better understand the issue and provide more accurate assistance.

 

In the meantime, please take a look at the following help article: Adobe Genuine Software FAQ. It contains useful information that might help resolve your concern.

 

We are here for help, just need more information.

 

 

Regards
Amal

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Community Expert ,
Jan 27, 2025 Jan 27, 2025

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In addition to @Amal. 's. reply, if your documents are stored locally, removing Acrobat will not remove the files. However, I'm sure we'd all feel better if you backed them up first, just in case. 

 

Looking ahead, always download Adobe applications directly from the Adobe website. Pirated versions can include malware so please run anti-virus and anti-malware scans as soon as possible. 

 

You can download a free version of Adobe Reader using this link: https://get.adobe.com/reader/. Please note that Adobe Reader is not Adobe Acrobat. You can open and view PDFs in Adobe Reader, but you will not be able to edit them without purchasing an Adobe Acrobat subscription.

 

~Barb

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi there

 

I hope you're doing well. I am sorry for the trouble you’re experiencing.

 

Have you started experiencing this issue recently? What is the version of Acrobat and the OS you are using? To check the version please take help from the article here : https://adobe.ly/3CeXYbH

 

Also could you kindly share a screenshot of the error message you’re encountering? This will help us better understand the issue and provide more accurate assistance.

 

In the meantime, please take a look at the following help article: Adobe Genuine Software FAQ. It contains useful information that might help resolve your concern.

 

We are here for help, just need more information.

 

 

Regards
Amal

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Thank you for your reply.

I received an additional information fromBarb Binderand I will follow the suggestion.

 

Thanks for the quick answer.

Ana

 

 

 

 

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Community Expert ,
Jan 27, 2025 Jan 27, 2025

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In addition to @Amal. 's. reply, if your documents are stored locally, removing Acrobat will not remove the files. However, I'm sure we'd all feel better if you backed them up first, just in case. 

 

Looking ahead, always download Adobe applications directly from the Adobe website. Pirated versions can include malware so please run anti-virus and anti-malware scans as soon as possible. 

 

You can download a free version of Adobe Reader using this link: https://get.adobe.com/reader/. Please note that Adobe Reader is not Adobe Acrobat. You can open and view PDFs in Adobe Reader, but you will not be able to edit them without purchasing an Adobe Acrobat subscription.

 

~Barb

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Thank you Barb.

That was my question.
I was not aware that the software was not original and I was afraid of uninstalling it and losing my files.
I will follow the steps you suggested.
It was a great help.
Thank you very much,

Ana

 

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Hi Barb Binder

Unfortunately, it was not possible to install Adobe Reader, as it only works on the 12.0 and my Big Sur 11.7.10 does not support this version.

 

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