Adobe Acrobat Doesnt Open

[jack_0380]

Hi,

I recently updated my windows OS to the below version

Since the update my Acrobat will no longer open. I tried deleting and reinstalling. This caused it to work again, however has no reverted back to freezing. I am getting the following error.

Could you please advise on the fix?

Thanks

Jack

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Steps to Resolve the Issue:

1. Reboot and Clean Installation:

   • Restart your machine.
   • Use the Acrobat Cleaner Tool to remove any corrupted installation files.
   • Restart the machine again and reinstall Acrobat.

2. If the Issue Persists:

   • Collect the crash logs from your machine and share them in this thread.
   • You can also refer to this article for additional troubleshooting: Troubleshoot Acrobat Crashes.

Thanks,

Anand Sri.