Adobe Acrobat failing to activate

[Jezmik]

I have two PCs that have Adobe Acrobat activated; my work and my home one. My home PC was going slow recently so I reinstalled Windows on it. However I now get the attached error. The PC marked "S-20029095" is the PC with Windows reinstalled, Adobe doesn't recognise the PC as being the same which I guess is fair enough. However, when I try to sign out from either PC, I just get the error "Sorry, our server is not responding. Please try again. If problem persists, please contact Customer Support".

I can't find any way to contact Adobe directly, via email or call or live chat, which is pretty ridiculous considering we have about 100 business licenses with them.

I have tried restarting, checking for Windows updates, checking for Adobe updates, checking the firewall and AV, and going through Adobe's own troubleshooting steps for connectivity issues; none of them work.

I would really appreciate it if anyone in the forums has any ideas to help me out.

Cheers!

[ls_rbls]

Hi, 

If you suspect this is related to connectivity issues review the steps that you followed before with this guidance:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnection... 

However, I believe that the issue is more related to having the licensed subscription activated  in two computers at the same time.

Since you installed Windows your AdobeID account may be interpreting that another computer is trying to activate the same product.

Go online and login with your AdobeID at adobe.com

Select Manage Account . You will see listed which devices are currently using your subscription for Acrobat.

Deactivate or remove from that list  the system that you are not currently using and only activate the one that you are using Acrobat with.

You can use one subscription in two computers but not at the same time.

See additional tips on activating and deactivating:

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html 

If you need more guidance on signing errors, see here:

https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html 

[Jezmik]

Thanks for that, unfortunately when I go to Adobe account online, there are no registered devices showing anywhere. How would you access it? Do you have screenshots?

Many thanks

[ls_rbls]

Go online again and login to adobe.com with your AdobeID.

When you log in, your browser will land you in the Account Overview Home Page.

To the right of Adobe Account logo you'll see the first navigation tab labeled "Overview".

It will appear underlined to  indicate that that is the current page you're in.

To check which devices need to be deactivated look to the right of the Overview tab and click on "Plans".

In that next page, you have to Scroll down a little bit and click on "Manage Plan" (righy below your subscription billing info).

On the next page, just scroll all the way down to where it says "Activated Devices".

If there are more than one device, identify which computer devicd you're currently using with your Adobe product and deactivate the other devices. 

PS- I am replying from a mobile device and is a little difficult to sanitize all the personal identifiable information from all  my slides.

But is very straight forward , you should be able to see it.