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2

Adobe Acrobat features not unlocking

New Here ,
Jun 15, 2023 Jun 15, 2023

Hi there.

 

I deploy Adobe Reader to all of my users (700+) via SCCM as a required deployment. These users also have the option of installing Creative Cloud if required (eg for Photoshop, Indesign, Acrobat etc). All users have an active subscription, that includes Adobe Acrobat.

 

For some users, when they install and log in to Creative Cloud Desktop, it doesn't always unlock the paid features in Adobe Reader / convert it to Adobe Acrobat (EG Combine PDF files, etc). In cases like this I usually have to uninstall and reinstall Adobe Reader/Acrobat for it to work, whereas with others it just unlocks and asks to install the extra features as soon as a user tries to do something requiring the premium feature. I am using the new unified installed, which is detected correctly as when a user signs into Creative Cloud it lists Adobe Acrobat as installed.

 

Any suggestions?

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Create PDFs , PDF
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