Adobe Acrobat Filter Commenting options are not working

[angelos1974]

Just did a  system update to the latest verion, Sonoma 14.1 and the Adobe Acrobat Filter Commenting  options are not working. For example after I check comments and go to filter to select for example Unchecked or any of the other options, none of them work.

Does anyone else has the same issue? or any ideas how to overcome this?

thanks in advance!

[angelos1974]

Why is Adobe asleep at the wheel?
People have been complaining about this issue for several montha and they are not responding to it.

[angelos1974 · Accepted solution]

Turns out this was a glitch with Apple’s Sonoma 14.1.0.
once updated to Sonoma 14.1.1 the problem was fixed!

[Olivia6C19]

THANK YOU FOR THIS! I spent 2 hours with Adobe Support getting nowhere trying to solve why filtering comments stopped working. Finally found this thread and your answer, and lo and behold I updated to Sonoma 14.1 and it now works again. THANK YOU!!

[marcifer007]

I'm running Sonoma 14.1 and this is still broken for me. And making my work life miserable as I work through client comments. Argh.

[Olivia6C19]

That is super annoying. Are you on OS 14.1.1? It didn't work for me when I was on 14.1.0. I had to go to Apple's website to download the latest OS, it didn't show up in my systems settings as needing an update. 

[marcifer007]

Unfortunately, I'm at the mercy of our corporate updates, so my work laptop is still on 14.1.0 - but my home laptop is fully updated, so I will have to try a PDF there and see if that makes the difference. Not that it will help with work, but it'll be nice to nail down the problem. Thanks!!

[garethgoneawol]

This still isn't working and updated to 14.3 now 

[Joseph388956606r6n]

This issue just started for me on July 28 2024. i am running Sonoma 14.5

[S. S]

Hi @Joseph388956606r6n,

Hope you are doing well. Sorry for your experience with Acrobat!

Would you mind sharing a few more pieces of information for further investigation:

1. A sample file where you see this;

2. A screen recording of the issue.

Note: If the files have sensitive info, please share them privately. 

[To send a private message, click on my profile picture followed by the blue "Send Message" button on the next page]

-Souvik

[joe336683995s6v]

Hello,

Thanks for your reply. Unfortunately, my company policy prohibits me from sharing files. Here is a screenshot of the issue.

[S. S]

Hi @joe336683995s6v,

Thanks for sharing the screenshots. Since we are not able to get the file, can we get a few more information to get this investigated and fixed:

1. Are you on an enterprise or a team license?

2. Estimated number of users on the account (if on teams or enterprise);

3. The number of pages for the file you experience the issue;

4. Average number of comments.

Look forward to hearing from you.

-Souvik

[Carolyn36101089yz3q]

My colleagues and I are having this exact issue. We are running Sonoma 14.6. I have answered Souvik's questions below:
1. Team license
2. 50+
3. # of pages - anwhere from 1 to 20+
4. # of comments - anywhere from a few to 100+ with multiple people commenting

Hopefully we can get some troubleshooting help. Thank you. 

[S. S]

@Carolyn36101089yz3q Thanks for sharing the info. 

I have shared this with the dev, and I will get back to you once I hear from them.

-Souvik

[Carolyn36101089yz3q]

Hello Souvik - is there any word from the development team? We have more team members now experiencing this. We all upgraded to OS 14.6 recently.

[S. S]

Hi @Carolyn36101089yz3q,

Thanks for writing back.

This has been worked on and should be fixed with the next update.

Meanwhile, would you let me know if you are using dual monitors to work with Acrobat.

-Souvik

[Carolyn36101089yz3q]

Yes we are all using dual monitors to work with Acrobat.

[S. S]

Thanks @Carolyn36101089yz3q for the confirmation.

I will share this with the team, too. You should be able to see the changes with the upcoming updates.

-Souvik

[VivB]

I've got the same issue. It just started today. I'm on Sonoma 14.4.

[Harsh Vats]

Hi, @joe336683995s6v 

thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and restart the application after quitting, please try to reproduce the same issue and also share the latest build.

Thanks
Harsh

[mcaslinger]

Same issue here, as of sometime last week. I'm running Sonoma 14.6.1, Acrobat Pro is up to date, and I'm using dual monitors. Very frustrating!

[S. S]

@mcaslinger Would you mind sharing the app version number of Acrobat you are using?

-Souvik

[mcaslinger]

I checked for an Acrobat update before posting here, then about two minutes after posting, I got a Creative Cloud pop-up telling me that an Acrobat update was available. Weird -- it almost seemed like it was triggered by my post. Installing the update fixed the problem. Thanks for your response.

[S. S]

@mcaslinger Thanks for letting us know that it worked for you.

-Souvik