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Adobe Acrobat Freezing

New Here ,
Jan 24, 2023 Jan 24, 2023

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Any one else having problems with Adobe acrobat and getting a notice asying, "An internal error occurred."

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Crash or freeze

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hi @default28087756iatid8 

 

Hope you are doing well and sorry for the trouble.

 

This issue has been reported to our engineering team and is being worked upon. Would you mind sharing the Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and the dump file of Acrobat https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html when the issue reproduces and share them via any cloud storage. Just upload the logs to the cloud and create the link and share that link with us for further drill down.

 

Waiting for your reply

 

Regards

Amal

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