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9

Adobe Acrobat getting incredibly slow and keeps hanging the whole system!

New Here ,
Oct 03, 2023 Oct 03, 2023

Why Adobe Acrobat is hanging everytime I access a PDF file. The moment a PDF file comes in a windows browser, the whole system hangs for about 3 to 5 minutes before I could perform any tasks. I am using windows 10 with Intel i7 / 64 GB Ram and 1 TB SSD Drive.

 

Adobe, Please provide solution to this bizzare issue ASAP! 

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs , General troubleshooting , PDF
1.1K
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New Here ,
Oct 03, 2023 Oct 03, 2023

Forgot to mention, I have already tried the methods suggested by Adobe, also tried to uninstall and install a letest version followed by PC restarts. BUT NO change! the moment i install a fresh copy on my PC, the same issue persists! 

 

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Advocate ,
Oct 03, 2023 Oct 03, 2023

Here for the same reason. It's been getting a bit slow, but this morning I have a very small document (2 pages) that's nearly impossible to navigate without issues. Lots of graphic display issues.

File size is 1.4mb. Will be posting about this in a minute.

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023
LATEST

Hi Umair26400712vx0h and turner111,

 

Thank you for reaching out.

 

As the application hangs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If that does not help, try creating a new user account on our machine and install Acrobat. Then, check if you experience the same behavior on a new user account.

Also, let us know if the issue occurs with every PDF or some PDFs. Try checking with different-sized PDFs.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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