Adobe Acrobat Glitch when opened

[Sobha5FA0]

I open Adobe Acrobat Pro just downloaded and after a minute a white box appears with a flashing loading arrow, please could you fix this! Thankyou

[kglad]

<moved from cc desktop bugs>

[Meenakshi Negi]

Hi Sobha5FA0,

Thank you for reaching out, and sorry about the delay in response.

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 If the issue still occurs, share the process logs using the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Share the Acrobat and OS version numbers.

Thanks,

Meenakshi