Adobe Acrobat going into not responding state on several computers after latest updates from August

Report · Aug 19, 2024

Adobe Acrobat Pro going into not responding state on several computers after latest updates from August 2024 optional and planned updates. Uninstalled, and re-installed, reset APP data folders. Issue persist.

Report · Sep 24, 2024

Hi,

As per our investigation, Microsoft Defender in causing the delay when Acrobat is trying to load a binary. We are working with Microsoft to resolve this on priority.

In the meantime, you try any one of the following workaround. Note that these are temporary workaround and are not meant as a permanent fix. Adobe recommends that you revert the changes when the fix is available.

- Enable Compatibility Mode to Windows 8.

- Whitelist Acrobat installation folder in Defender.

- Disable AppContainer for Acrobat UI.

In case this does not work, kindly let us know.

View solution in original post

Report · Nov 06, 2024

This issue has been going on since August. What is the hold up?

Report · Nov 06, 2024

@christopher_6903,

The discussion is ongoing with Microsoft, and the fix should be released soon.

-Souvik

Report · Dec 09, 2024

Is there any further update on when this will be resolved?

Report · Dec 10, 2024

Hi @Feroz25206938jr9w,

We are live with the new release (2024.005.20307) which has a fix for the issue.

Please update the app and let us know if it helps.

You can check for it by going to Menu-> Help-> Check for Updates.

-Souvik

Report · Feb 09, 2025

We have 2024.005.20400 and have been having the same issues with crashing and not responding since August.