Adobe acrobat hang when I use the draw a line function

New Here ,
Jun 14, 2022 Jun 14, 2022

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Adobe acrobat hang when I use the draw a line function

I start the line, but I can't end the line. 

I remember it never happen on window 7. But it happened after I change to window 10

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Crash or freeze

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hello,

 

Thank you for reaching out, and sorry about the trouble.

 

As the application hangs when you try to draw a line, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

 

If that doesn't help, try once to remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine once and reinstall the latest version of the Acrobat Pro DC from the following page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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