Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Acrobat has crashed. Click this balloon to reload the extension

New Here ,
Dec 14, 2019 Dec 14, 2019

Copy link to clipboard

Copied

Hello, I get the error message "Adobe Acrobat has crashed. Click this balloon to reload the extension" when trying to load Google Chrome.  Any ideas?

TOPICS
Bug

Views

9.1K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 15, 2019 Dec 15, 2019

Copy link to clipboard

Copied

Hi,

 

It looks like the Adobe Acrobat internet pmugin is bad.

 

Uninstall it from your browser and reinstall again.

 

There is a tendency for plugins that fail to update automatically when other apps update, so manual installtion is needed.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

I have the same problem as the OP. but I can't access any of the tools, settings, etc. in Chrome.  Everything is completely locked up everytime I launch Chrome.  I need a way to delete the plugin without opening Chrome.

 

Any help is appreciated.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

Hi,

 

What OS are you using?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2019 Dec 31, 2019

Copy link to clipboard

Copied

Good question. I am on windows 10. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 31, 2019 Dec 31, 2019

Copy link to clipboard

Copied

Hi,

 

If you suspect that the Chrome browser is the problem see some suggestions below: 

 

  • Identify that you don't have different version of Acrobat and/or Reader install in your system. If you do, remove the older version
  • Also, according to Adobe Help guidance published back in 2018, if you uninstalled Adobe Reader before it will disable the extension. So if this was the case it may need manual reinstallation of the Chrome browser extension soon after you've reinstalled the Adobe Reader
  • In your windows 10, are you able to login with a different user account in the same computer (or create a new one for testing purposes) and see if you can open Chrome.

 

  • OR, try open from the built-in Administrator account or run as Administrator from the current user account.

 

  • Check in Settings, Notifications or Security settings , that the browser app is not blocked or  disabled

 

  • Uninstall from the Windows Control Panel, Programs and Features, Uninstall a Program

 

If none of that works, or is related to your issue, and the problem is manifesting for every account in that system  then follow these other suggestion:

 

  • open File Explorer, and in the view options enable to show hidden files and then follow tgis other approach:

 

(Just trying to rule out if  it is related to a  system wide setting  that is affecting that user account and blocking the browser app  from executing at all.)

 

So navigate here:

 

C:\Users\[login_name]\AppData\Local\Google\Chrome\User Data\Default\Extensions

 

  • and manually delete the adobe reader extension from that directory.

 

  • If Chrome browser still misbehaves  or freeze the next time you try to open, uninstall it and  go to the Chrome website  and download it again.

 

 

Follow this guidance:

 

https://helpx.adobe.com/acrobat/kb/create-pdf-extension-disabled-chrome.html 

 

https://helpx.adobe.com/acrobat/kb/open-in-acrobat-reader-from-chrome.html 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

LATEST

This Adobe F_____ Garbage.  And try to get ahold of someone for Help. It is impossible. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines