I just had my logic board replaced (13" macbook 2020, M1, 8gb) through apple, and have been able to reinstall all my acrobat apps except for acrobat, which keeps failing at around 30%. It's pretty much a blank slate computer, so there's no previous versions installed or anything.
Any ideas?
Details below:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: B29D88D4-7707-4030-B528-95165C01C54F
CrashReporter Key: 3B820BF8-5180-F2D7-4215-4F1AAB3D9CE7
Hardware Model: MacBookPro17,1
Process: Setup [3228]
Path: /Library/Application Support/Adobe/*/Setup.app/Contents/MacOS/Setup
Identifier: com.adobe.Installers.Setup
Version: 11.0.0.20 (11.0.0.20)
Code Type: X86-64 (Native)
Role: Unspecified
Parent Process: Adobe Installer [3221]
Coalition: com.adobe.acc.installer.v2 [2240]
Responsible Process: Adobe Desktop Service [1524]
Date/Time: 2023-07-19 12:54:32.7440 -0700
Launch Time: 2023-07-19 12:54:32.7045 -0700
OS Version: macOS 12.1 (21C52)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffce1af8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [3228]
Triggered by Thread: 0
Application Specific Information:
assertion failed [header->version <= kProjectSourceVersion]: runtime library is newer than runtime
(Library.cpp:99 init)
Thread 0 Crashed:
0 runtime 0x7ff7ffce1af8 0x7ff7ffcc5000 + 117496
1 runtime 0x7ff7ffce14d0 0x7ff7ffcc5000 + 115920
2 runtime 0x7ff7ffcd9358 0x7ff7ffcc5000 + 82776
3 runtime 0x7ff7ffcc8a80 0x7ff7ffcc5000 + 14976
4 dyld 0x200fad000 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000460
x8: 0x00007ff7ffd00000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffd00908
x12: 0x0000000000000000 x13: 0x0000000000000039 x14: 0x0000000108e164d0 x15: 0x00007ff7ffce8828
x16: 0xffffffffffffffe1 x17: 0x00000000ffffffff x18: 0x0000000305d450ab x19: 0x00007ff7ffcf62e1
x20: 0x00007ff7ffcf0be3 x21: 0x0000000000000063 x22: 0x00007ff7ffcf0ba7 x23: 0x0000000305d44010
x24: 0x0000000108dc32e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x000000020102d1b8
x28: 0x0000000000000001 fp: 0x0000000305d43fd0 lr: 0x00007ff7ffce1af0
sp: 0x0000000305d43fb0 pc: 0x00007ff7ffce1af8 cpsr: 0x60001000
far: 0x0000000305d43f80 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffcc5000 - 0x7ff7ffcf4fff runtime (*) <21c1e0c9-a36e-3e4b-a12b-1bf54ce4403e> /usr/libexec/rosetta/runtime
0x200fad000 - 0x201018fff dyld (*) <cef5a27a-d50b-3020-af03-1734b19bc8c5> /usr/lib/dyld
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"Setup","timestamp":"2023-07-19 12:54:32.00 -0700","app_version":"11.0.0.20","slice_uuid":"90f32065-6100-3bbf-b0a2-b86631ba129d","build_version":"11.0.0.20","platform":0,"bundleID":"com.adobe.Installers.Setup","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.1 (21C52)","incident_id":"B29D88D4-7707-4030-B528-95165C01C54F","name":"Setup"}
{
"uptime" : 2700,
"procLaunch" : "2023-07-19 12:54:32.7045 -0700",
"procRole" : "Unspecified",
"version" : 2,
"userID" : 0,
"deployVersion" : 210,
"modelCode" : "MacBookPro17,1",
"procStartAbsTime" : 66720842650,
"coalitionID" : 2240,
"osVersion" : {
"train" : "macOS 12.1",
"build" : "21C52",
"releaseType" : "User"
},
"captureTime" : "2023-07-19 12:54:32.7440 -0700",
"incident" : "B29D88D4-7707-4030-B528-95165C01C54F",
"bug_type" : "309",
"pid" : 3228,
"procExitAbsTime" : 66721778991,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "Setup",
"procPath" : "\/Library\/Application Support\/Adobe\/*\/Setup.app\/Contents\/MacOS\/Setup",
"bundleInfo" : {"CFBundleShortVersionString":"11.0.0.20","CFBundleVersion":"11.0.0.20","CFBundleIdentifier":"com.adobe.Installers.Setup"},
"storeInfo" : {"deviceIdentifierForVendor":"6270042B-030B-56A8-B928-78EBA1E8004A","thirdParty":true},
"parentProc" : "Adobe Installer",
"parentPid" : 3221,
"coalitionName" : "com.adobe.acc.installer.v2",
"crashReporterKey" : "3B820BF8-5180-F2D7-4215-4F1AAB3D9CE7",
"responsiblePid" : 1524,
"responsibleProc" : "Adobe Desktop Service",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffce1af8","rawCodes":[1,140703125347064],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":3228},
"asi" : {"runtime":["assertion failed [header->version <= kProjectSourceVersion]: runtime library is newer than runtime","(Library.cpp:99 init)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":80715,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":1120},{"value":140703125471232},{"value":0},{"value":0},{"value":140703125473544,"symbolLocation":128,"symbol":"__crashreporter_info__"},{"value":0},{"value":57},{"value":4443956432},{"value":140703125375016},{"value":18446744073709551585},{"value":4294967295},{"value":12982702251},{"value":140703125431009},{"value":140703125408739},{"value":99},{"value":140703125408679},{"value":12982698000},{"value":4443615968},{"value":584},{"value":9},{"value":8606896568,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125347056},"cpsr":{"value":1610616832},"fp":{"value":12982697936},"sp":{"value":12982697904},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703125347064,"matchesCrashFrame":1},"far":{"value":12982697856}},"frames":[{"imageOffset":117496,"imageIndex":0},{"imageOffset":115920,"imageIndex":0},{"imageOffset":82776,"imageIndex":0},{"imageOffset":14976,"imageIndex":0},{"imageOffset":0,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703125229568,
"size" : 196608,
"uuid" : "21c1e0c9-a36e-3e4b-a12b-1bf54ce4403e",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 8606371840,
"size" : 442368,
"uuid" : "cef5a27a-d50b-3020-af03-1734b19bc8c5",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 12K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 1220K 7 \n=========== ======= ======= \nTOTAL 194.2M 25 \nTOTAL, minus reserved VM space 194.2M 25 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
],
"experiments" : [
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
2
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