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Adobe Acrobat keeps crashing - Mac M2 Sonoma

Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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The Acrobat would intermittently freeze, then I have to force quit from a terminal. 

 

Newest version of Acrobat 2023.008.20470 - tried delete/re-installed multiple times did not fix the issue. 

 

Also tried uncheck Page Display -> Smooth Text. 

 

Any ideas??

 

Thanks!

- Hang

TOPICS
Crash or freeze , Modern Acrobat

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New Here ,
Apr 10, 2024 Apr 10, 2024

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I'm having the same issue, even with the latest version of the Acrobat Reader client.

 

Did you manage to solve this, @Hang Chi ?

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Unfortunately no fix yet - still happening on an intermittent basis. 

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi @Hang Chi
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4aUsL9n
 
You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://adobe.ly/4ayBfTQ and try using the application there and check.
 
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/4aSDTnc, reboot the computer and reinstall the application using the direct link https://adobe.ly/43TpjJM and see if that helps.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.



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