Adobe Acrobat keeps crashing, no way to send crash dumps to Adobe

[AnonymousPuppy1990]

Hello, everyone!

I have followed this guide in an attempt to identify the reason why Adobe Acrobat Pro keeps crashing on our company PCs:

https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-crashes.html

It clearly states "Note:

If you don't see the crash report dialog box after a crash or freeze, collect crash dumps/logs, process dumps, spin report, and process samples for all Acrobat processes and send them to the Adobe Support team. "

So I follow the link https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and I create the crash dumps.

Now, I don't know where to send the files and the customer support representative in the chat refuses to send me an E-Mail to send the files.

How do we proceed?

THANKS!

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/4jKGHaX.

If the app continues to crash after the latest update, please collect fresh logs from the affected machine. You can either attach the logs directly here or upload them to a cloud storage service and share the link in this thread.

Thanks,

Anand Sri.

[AnonymousPuppy1990 · Accepted solution]

Removing the program "Adobe genuine software" solved the issue.