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Adobe Acrobat not opening browser for sign in

New Here ,
Mar 17, 2023 Mar 17, 2023

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I am trying to log into my adobe account on adobe acrobat on windows 10, my account is linked to my gmail account, when i click on sign in with gmail a message comes up saying "we have opneed another browser to authenticate sign in" or something along this line. However there is no open browser for me to sign in, what do i do? Thanks

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correct answers 1 Correct answer

Community Beginner , Mar 23, 2024 Mar 23, 2024

However, if I open photoshop, the browser can bring me to the log in page. Then I can log in my account and I can open the Acrobat without any log in page. 

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi @Inuka289387233uww 

 

Hope you are doing well and sorry to hear that.

 

Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x  installed. Go to Help > Check for updates and reboot the computer once.

 

Please refer to the section Browser won't open when you try to sign in from an Adobe app in the help page https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html and see if that works for you.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Apr 04, 2023 Apr 04, 2023

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Hi , if Adobe Creative Cloud application is already installed on the computer, please sign in to it directly and launch Acrobat from it. 

 

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New Here ,
Apr 30, 2023 Apr 30, 2023

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I have the same problem. I have the most up to date DC installed and Creative cloud. And I opened Acrobat from Creative Cloud. And it still cannot open the browser and just closes Acrobat.

 

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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quote

I have the same problem.


By @default2hq86nitu9a7

It looks that you have a different problem as according to your description, you are signed in. Can you open other programs of your subscription?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 30, 2023 Apr 30, 2023

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Sounds like the same issue. And yes I'm signed into Creative Cloud. See image. So usually when I open Acrobat a smaller window opens up with a way to login. But now its a blank white window that stays for a few seconds then Acrobat closes.Screenshot 2023-04-30 084728.pngScreenshot 2023-04-30 105111.png

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Is your account linked to a third-party login service like Facebook or Google?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 23, 2023 May 23, 2023

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I'm having the EXACT same issue. I've uninstalled adobe (2x), reinstalled, tried launching it from my creative cloud, tried opening the document through my cc - nope. All nothing. Adobe launches, then a blank window pops up (where you'd normally sign in), no text appears, then it all closes, including the pdf. Can't interact with it at all. 

 

I REALLY need adobe to work for me right now (tonight) but clearly it's not gonna happen. Would love to find out how to resolve this issue. 

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hi there

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html and see if that works.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

 

Regards
Amal

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Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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It doesn't work. Any other solution to solve this issue. 

 

 

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Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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I had the same issue. It showed this screen and closed right away. I use adobe clean and reinstall acrobat by using the link you providered but still showed the same thing. 

 

 

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Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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However, if I open photoshop, the browser can bring me to the log in page. Then I can log in my account and I can open the Acrobat without any log in page. 

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