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Adobe Acrobat not opening browser for sign in

New Here ,
Mar 17, 2023 Mar 17, 2023

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I am trying to log into my adobe account on adobe acrobat on windows 10, my account is linked to my gmail account, when i click on sign in with gmail a message comes up saying "we have opneed another browser to authenticate sign in" or something along this line. However there is no open browser for me to sign in, what do i do? Thanks

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Standards and accessibility

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Adobe Employee ,
12 hours ago 12 hours ago

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Hi @Inuka289387233uww 

 

Hope you are doing well and sorry to hear that.

 

Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x  installed. Go to Help > Check for updates and reboot the computer once.

 

Please refer to the section Browser won't open when you try to sign in from an Adobe app in the help page https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html and see if that works for you.

 

Let us know how it goes.

 

Regards

Amal

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