Adobe Acrobat Not Working on M3 Pro MacBook Pro – Urgent Need for Resolution

Report · Jan 04, 2025

Hello,

I am reaching out to highlight a critical issue I am experiencing with Adobe Acrobat on my M3 Pro MacBook Pro. Despite holding a full license and being an active subscriber, I am unable to use the software, which is an integral part of my daily workflow.

Here is a detailed account of the issue:

1.Installation Attempts:

I have attempted to install Adobe Acrobat multiple times using the Creative Cloud application. Each time, the installation completes without errors, but the software fails to launch or function correctly. This has left me unable to access the features I need.

2.Troubleshooting Efforts:

I have followed various troubleshooting steps recommended on Adobe’s forums and other online sources. These include uninstalling and reinstalling Acrobat, clearing the Creative Cloud cache, resetting preferences, and ensuring my system meets all requirements. Unfortunately, none of these measures have resolved the issue.

3.Contacting Support:

I reached out to Adobe’s customer support for assistance. While the support team attempted to help, they were unable to identify or resolve the problem. During the session, the connection was unexpectedly lost, and I was not contacted again for follow-up, leaving the issue unresolved.

4.Impact on Productivity:

As someone who relies on Adobe Acrobat for professional purposes, this issue is causing significant disruption to my work. I chose Adobe’s solutions specifically for their reliability and versatility, and it is extremely disappointing to face such a major technical barrier.

Given the widespread adoption of Apple’s M3 Pro chip in newer devices, I am surprised and concerned that this issue has not been addressed. I urge Adobe to prioritize compatibility updates or provide a clear resolution for users facing similar problems.

I kindly request a formal acknowledgment of this issue and a timeline for when it will be resolved. If additional technical details or logs are required from my end, I am more than willing to provide them to help expedite the solution.

As a paying customer, I trust that Adobe values its users and will take the necessary steps to rectify this problem promptly.

Thank you for your attention to this matter. I look forward to your response.

Model Name: MacBook Pro

Model Identifier: Mac15,6

Model Number: MRX33TU/A

Chip: Apple M3 Pro

Total Number of Cores: 11 (5 performance and 6 efficiency)

Memory: 18 GB

System Firmware Version: 10151.140.19

OS Loader Version: 10151.140.19

Report · Jan 09, 2025

Hello too,

I have virtually the same issue happening on a similar system with M3 chip. The best I can get is saving to the cloud, but not to my own drive. Following Adobes recommendation to uncheck "General" preferences for web saving only causes Adobe to freeze, then ignore the save command. All my apps are current and liscenced.

Report · Jan 16, 2025

Recently my problem is changed. Creative cloud saying applications are installed when I try to unistall now I'm unable to download and I'm unfortunatelly not able to try your suggestion...

Report · Jan 22, 2025

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please use Acrobat Cleaner tool to remove any corrupt installation files: https://adobe.ly/3E5raSW

Restart the machine, and install Acrobat: https://adobe.ly/42qnjdm

Sign in with your Adobe ID (email) to activate the license/subscription. If the issue persists, please create a test user profile with admin rights and install Acrobat and check. Check this article to know about creating a new user profile: https://adobe.ly/42sjzrB

Let us know how it goes.

Thanks,

Anand Sri.