Adobe acrobat pro 2017 does not start.

[Ilias3121651752f9]

Good afternoon,

We face a problem opening the adobe acrobat 2017  pro.The error  event is the above....Faulting application name: Acrobat.exe, version: 17.11.30150.25296, time stamp: 0x5d8cfe59
Faulting module name: ntdll.dll, version: 10.0.19041.3155, time stamp: 0x2daa62a8
Exception code: 0xc0000005
Fault offset: 0x00101236
Faulting process id: 0x3928
Faulting application start time: 0x01d9bbad06f246fc
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e8100cf9-2bb1-4ad4-b27d-6f61df28ede4
Faulting package full name: 
Faulting package-relative application ID:

As a trouble shotting we run cleaner tool and reintallatin.But  aftera while the problem comes up again.Is there a solution for this ?

[Amal.]

Hi @Ilias3121651752f9 

Hope you are doing well and thanks for reaching out.

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

Make sure the application is updated. Go to Help > Check for updates and reboot the computer. Also, try to repair the installation and see if that works.

Please try to turn off the protected mode for testing and see if that works. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' > Click OK and reboot the application

Note: Acrobat 2017 is an EOL application. For more info. please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

Hope this information will help.

Regards

Amal

[syplexsummit]

Hi @Amal. 

We are also having this issue with 2017 standard, 2020 standard and 2020 pro. The app crashes before it can even open. 

If we re-install and restart, the app might open again for roughly a day, before the same issue occurs. (Sometimes this does not work) We have tried numerous things to resolve this issue, including deleting all of the Adobe folders, the adobe folders in reg edit, reinstalling and more.

Do you have any further recommendations to resolve this?

Thanks,

Declan   

[Amal.]

Hi there

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal