Adobe Acrobat PRO 2017 - Not Responding

Report · Jul 02, 2019

Adobe stops responding on various files. It additionally displays the message cannot find or create the fond ARIAL MT.

I have:

1. Checked for Acrobat Pro 2017 updates. Checked for Windows Updates. - Problems reoccured.

2. Ensured video drivers are updated.

3. RESET / Cleared the Adobe Acrobat Preferences. - Lockup reoccured.

4. Deinstalled Acrobat Pro 2017 - removed registry entries for Acrobat with Ccleaner. Restarted computer - Reinstalled Latest version via download from Adobe Lockup Problems recurred.

When the program starts to lockup it will lockup on a number of pdf files in sequence. It doesn't do it every time but once it does start it's consistent.

I have heard that printer drivers can cause "not responding" lockup problems too. Don't know where to start on that.

Report · Jul 02, 2019

If you suspect it might be related to a windows printer driver, disconnect the printer and any internet connection, uninstall the driver using the vendor's all-in-one application if this apply to your printer.

Also, try and remove any program(s) associated to your printer functions from Control Panel--Programs and Features---

Uninstall. Restart. Physically disconnect your printer.

Go back online and visit the manufacturer's web site for your printer device and download the latest driver. See if the web site also is recommending to apply hot-fixes and patches for your printer device model. Download and install driver.

Reboot your computer with your printer connected to your computer. Observe if anything out of ordinary happens, like try to open the printer properties, print a test page and such.

Also open "This PC" right-clicking on it to select "Properties". Check if any driver conflicts appear in Device Manager.

Report · Jul 02, 2019

I forgot to add, to avoid allowing windows 10 to force their own generic drivers during an update, use and force the drivers the were originally intended from the printer device manufacturer.

If it is an old driver for which the support was discontinued by the manufacturer, then try to roll back to that old driver.

Report · Jul 04, 2019

Hi Leed,

If you are still experiencing the issue, please try the troubleshooting steps provided in the following help document.

- Resolve Acrobat DC intermittent crashes on Windows

Reset the application preferences with the help of the steps provided here How to reset Acrobat Preference settings to default.

Also, reboot the machine once you reset the preferences.

Check if that helps.

If the issue persists, please share the details as asked below:

- Acrobat 2017 exact version number that you are using. Take help of the steps provided here Identify the product and its version for Acrobat and Reader DC

- OS version installed on your machine

- Did you make any changes after which the issue started occurring?

Let us know if the is already resolved.

Regards,

Meenakshi

Report · Jul 10, 2019

Further Observations.

Computer has windows 10 loaded on it.

Have come to realize that when connected to physical wired ethernet at work the problem does not occur. But does occur on WIFI with HP Laserjet 1320 printer connected up. According to HP there are two pieces of software available to us for this printer and windows 10 64 Bit:

Software-Universal Print Driver (1)

Administrator resource kit. - Dated Year 2019.

and a USB driver that allows for Bi Directional Communications. Dated 2015.

It appears to me a good start would be to remove the printer and driver all together and see how Acrobat Functions at home without the printer, driver and software installed.

Thanks,

LEED.

Report · Jul 10, 2019

Thank you for sharing your observations.

Please let us know how it goes.

We will wait for your response.

Regards,

Meenakshi