Adobe Acrobat Pro 2017 will not combine files

[glennh4054880]

Adobe Acrobat Pro 2017 will not combine files

[try67]

Yes, it will.

If you experience otherwise provide details of the situation. We're not mind-readers and can't help you with so few details.

[glennh4054880]

See attached

Glenn W. Hohmeier, P.E.

[Personal information removed by moderator]

[try67]

If you want to insert a screenshot you have to do it via the forum itself (not via email) and use the Insert Image tool.

Also, when you reply by email it includes all of your personal details in the signature...

[glennh4054880]

[try67]

OK. And, did you do it?

[glennh4054880]

Yes – it will not combine the word and excel files

Glenn W. Hohmeier, P.E.

[Personal information removed by moderator]

[try67]

Try converting them first on their own to PDFs, and then combine just the PDF files.

[glennh4054880]

Yes that works but this problem just recently began – since the time I installed some months ago it worked fine – all other computers it works fine – this computer, it does not – obviously some kind of conflict – I uninstalled and re-installed several times – still doing it

Glenn W. Hohmeier, P.E.

Senior Engineer

[Personal information removed by moderator]

[try67]

Try running a Repair Installation from the Help menu of Acrobat.

[glennh4054880]

Did that

Sent from my iPhone

[try67]

What's your exact versions of Acrobat, Office and OS?

[glennh4054880]

Acrobat pro dc. Windows 7. Office 2010

Sent from my iPhone

[try67]

Look under Help - About Adobe Acrobat and post the ​exact​ version number, please.

[glennh4054880]

Can’t out won’t be able to until tomorrow

Sent from my iPhone

[glennh4054880]

I think it’s from either a windows update or my it guys security software

Sent from my iPhone

[try67]

Could be. They might block plugins in Office, which will cause this to happen...

[glennh4054880]

2015 release (perpetual) version 2015.006.3003

Glenn W. Hohmeier, P.E.

[try67]

OK, so it's not Acrobat 2017, but it should still be compatible with your version of Office...

[glennh4054880]

OK I have both versions – installed and uninstalled both versions several times and received the same error message on both (error message previously sent to you as a snap shot). The version currently loaded on the computer is the one I just sent to you.

Glenn W. Hohmeier, P.E.

Senior Engineer

G E T Solutions, Inc.

415-A Western Boulevard | Jacksonville, NC 28546

Office (910) 478-9915 <tel:9104789915> | Mobile (910) 330-0704 <tel:9103300704>

ghohmeier@getsolutionsinc.com <mailto:ghohmeier@getsolutionsinc.com> | www.getsolutionsinc.com <http://www.getsolutionsinc.com/>

[glennh4054880]

Did not hear back – any idea what the problem is?

Glenn W. Hohmeier, P.E.

[Personal information removed by moderator]

[try67]

No, I don't. I suggest you take it up with the IT dept. in your office and find out whether they blocked plugins in Office.

[glennh4054880]

OK Thanks

Glenn W. Hohmeier, P.E.

[Personal information removed by moderator]

[Kiran28762037er2q]

I have the same issue, unable to combine word docs. those docs can be converted to pdf and combined but that is not a feasible way. it was all working until last year and has stopped working for few months now.

the version of adobe i am using is adobe acrobat 2017.