Adobe Acrobat pro 2020 cannot copy and paste pages

[zuzzurzo_1495]

Hi I've bought a license for Adobe Acrobat Pro 2020 Relase (classic). It works fine but I cannot copy and past pages. The options are greyed out.  It's not a document protection issue. Any idea how to solve it?

[Meenakshi Negi]

Hi zuzzurzo_1495,

Thank you for reaching out, and sorry about the trouble caused.

Please check if the options are greyed when you work with other files. If not, it could be a file-related issue.

You can check if any permissions for copying and pasting text have been added to the PDF. If that is not the case, could you please share a screenshot of the greyed-out option?

Try reinstalling the application once.

- Uninstall the application

- Reboot the machine. 

- Download the installer from the following page: https://adobe.ly/42LgmD5. 

Let us know how it goes.

Thanks,

Meenakshi

[zuzzurzo_1495]

It happens with all documents: page copy and paste options are greyed out!!! I also disabled pretected mode in preferences...but same problem

[Bernd Alheit]

Make sure that the whole page is visible.

[zuzzurzo_1495]

yes it is, the problem is still there with every document and every page