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Adobe Acrobat Pro 2020 crashes on exit

New Here ,
Jul 27, 2022 Jul 27, 2022

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When closing PDF files, Adobe crashes with the below error.  PDFs open compleltely fine...just when closing them do we have an issue.  Any ideas for a fix for this?  Have tried repairing Adobe, various setting changes within preferences, and re-activating with no luck.  Version we are on is 2020.005.30362.

 

Thank you

 

User popup message

AcroCEF.exe – Application error – The application was unable to start correctly (0xc0000142). Clock OK to close the application.

 

From app log

Faulting application name: AcroCEF.exe, version: 20.5.30362.10362, time stamp: 0x62ba10a8
Faulting module name: USER32.dll, version: 6.3.9600.20396, time stamp: 0x62998f07
Exception code: 0xc0000142

TOPICS
Crash or freeze , General troubleshooting

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Yes, I went through this and it's still crashing.

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Adobe Employee ,
Mar 22, 2023 Mar 22, 2023

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Hi Knight Roller28414544i2x9,

 

Sorry for the delay in response.

 

As the issue still occurs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html

 

Also, try once removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.  

 

Let us know how it goes.

 

Thanks,

Meenakshi

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