When closing PDF files, Adobe crashes with the below error. PDFs open compleltely fine...just when closing them do we have an issue. Any ideas for a fix for this? Have tried repairing Adobe, various setting changes within preferences, and re-activating with no luck. Version we are on is 2020.005.30362.
User popup message
AcroCEF.exe – Application error – The application was unable to start correctly (0xc0000142). Clock OK to close the application.
From app log
Faulting application name: AcroCEF.exe, version: 20.5.30362.10362, time stamp: 0x62ba10a8
Faulting module name: USER32.dll, version: 6.3.9600.20396, time stamp: 0x62998f07
Exception code: 0xc0000142
Yes, I went through this and it's still crashing.
Sorry for the delay in response.
As the issue still occurs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html.
Also, try once removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.
Let us know how it goes.