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Adobe Acrobat Pro 2020 not responding status after running software.

New Here ,
Feb 24, 2023 Feb 24, 2023

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Hello,

I installed Adobe Acrobat Pro 2020 on Windows server 2016 server, registered for myself and after starting I have the status (Not responding) all the time. I ran the option to repair the program again, reinstalled Adobe Acrobat Pro2020 and it did nothing. After reinstalling, I see that the program is registered to me right away and I have the status (Not responding) from the beginning. I am asking for help, because I cannot use the purchased software at all........ I did not buy the program so that I could not use it.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2023 Feb 28, 2023

Hi @SLAWOMIR28572344a86i 

 

Sorry to hear about your frustrating experience.

We see that you have a license registsred under your account for Acrobat 2020 and it is/should compatible with Windows server 2016. 

1- Reboot your computer

2- Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

3- Download the Acrobat installer from here: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

...

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @SLAWOMIR28572344a86i 

 

Sorry to hear about your frustrating experience.

We see that you have a license registsred under your account for Acrobat 2020 and it is/should compatible with Windows server 2016. 

1- Reboot your computer

2- Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

3- Download the Acrobat installer from here: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

 

If it still doesn't work, then there might be some issue with the current user account. Create a Hidden Admin account on your system and try running the application in that. 

 

Thanks,

Akanchha

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Hello,

 

For now, everything is ok. Thank you for your help :). 

 

Best regards.

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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@SLAWOMIR28572344a86i 

That's good to hear. Thanks for confirming that.

Let us know if there's any further assistance is required.

 

~Akanchha

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