Hello all!
My org has been having on-and-off issue with Adobe Acrobat Pro [version 25.001.20756]
Users are unable to get Acrobat to launch, but multiple Acrobat background processes will open in task manager. I've been investigating for a few days, trying anything to troubleshoot this issue. This is what I've learned so far.
- The only permanent fix I've found so far has been using the Adobe Cleaner to wipe out everything and reinstall Acrobat, but is a hassle to do for remote users.
- Compatiblity Mode has not resolved any issues, but I also read that it effects functionality (which is not a viable option for some users)
- On occasion, closing ALL Adobe background processes (Updater, Notification, Licensing, etc) and running Acrobat as Admin does force open the program but isn't guaranteed.
- I suspect it could be a Windows/File Permissions issues since the program opens when I "Run As Different User" under my administrator account but I can't be sure.
Does anyone (others in my situation or Adobe Support) have any other tips I can use to figure out exactly why this is happening?
1
Reply
AdChoices