Adobe Acrobat Pro - Bad Parameter error

Report · Jul 12, 2023

I often get the following error message when using "Save As..." after adding a stamp or other simple comments in Adobe Acrobat Pro in Windows 11.

There was an error processing a page. Bad parameter.

The source of the PDF does not matter (email, explorer, etc).

After applying the stamp I select "Save as" from the menu, choose the folder, add an approval date to the filename, and click save. The error appears almost every time.

If I add a stamp and select "Save", the error does not occur.

Windows 11 and Adobe Acrobat Pro are up to date. Acrobat is on Continuous Release I Version 2023.003.20215 | 64-bit

Any suggestions?

Report · Jul 13, 2023

Hi @heyfaulk

Thanks for reaching out.

Please update the application to the new version 23.03.20244, go to Help > Check for updates and reboot the computer once. You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

Also, try with a different PDF file and see if the issue is file specific or not.

You may also test opening the PDF in Chrome web browser and go to print and try to Save as Adobe PDF and see if that works.

Let us know how it goes.

Regards

Amal

Regards
Amal

Report · Jul 13, 2023

Hi Amal, thanks for the guidance.

I updated to the latest version and restarted.

I’ve completed quite a bit of testing using the same files and some other files too. The error message still appears, but only if the following conditions are met:

The file source does not matter (email, hard drive, cloud)
Application of any stamp – dynamic or static
Immediately “Save as…” to my computer to a new filename
- Save does not trigger the error

The Bad Parameter error seems to be related to the action(s) following the stamp placement - the error is triggered if I place the stamp and then immediately "Save as". Perhaps the "bad parameter" is Acrobat expecting an entry in the pop-up box that appears once the stamp is placed. See below for an example of the pop-up.

Any additional guidance is appreciated as the above process is a key part of my daily workflow.

Thank you

Brian

Report · Jul 14, 2023

Hi there

Would you mind sharing a small video recording of the steps and the issue for a better understanding?

Also, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

Regards
Amal

Report · Jul 14, 2023

Hi Amal,

As I was preparing to record my screen, I did a few dry runs with various files to ensure I could quickly duplicate the steps... However, I cannot get the error to appear anymore.

I'm not sure what has changed as I didn't knowingly do any updates or other changes to my system.

I will continue to use Acrobat normally and see if it reappears but at this point, the issue is resolved.

Thank you for your support and I will keep you apprised of any changes.

Brian

Report · Jul 17, 2023

Hi there

We are glad to hear that.

Feel free to contact us for any assistance required in the future.

Regards

Amal

Regards
Amal

Report · Nov 26, 2024

I get this error after downloading CMP bills and simply trying to "save as". No changes, no comments, no combining... just download and save as. The file ends up saving fine, but the document itself that is still open is blank. I have to close it and reopen the saved file. Windows 11 Pro Adobe version 24.004.20272 (latests as of right now). I manage over 50 CMP accounts. It doesn't happen every time, maybe 65% of the time on average? There doesn't seem to be any particular indication of what's causing it... but once it starts happening, it tends to keep happening for the rest of the day. This has been going on for years.