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Adobe Acrobat Pro continuous release keeps freezing while scrolling through some PDFs

Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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We have a user with Adobe Acrobat Pro version 2023.008.20533 64-bit, whose Acrobat keeps freezing temporarily while scrolling through some PDFs.

The Enhanced Security and Protected Mode are disabled in user's Acrobat Pro.

I have much slower PC, but can view the same PDFs in my Acrobat Reader without any issues.

Any ideas what could cause this issue?

TOPICS
Crash or freeze , General troubleshooting , Modern Acrobat , PDF

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correct answers 1 Correct answer

Community Beginner , Mar 20, 2024 Mar 20, 2024

Windows 10 Pro, stand-alone installer.

Adobe support advised to run the Adobe cleaner, delete all Adobe folders and install 32-bit version, that according to them has much less issues, than the 64-bit version.

The above solved the issue.

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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Hi @Vardan5C73 ,

 

Please describe in a little more detail how did you installed that version of Acrobat? (i.e. via Creative Cloud app or a stand-alone 64-bit Acrobat installer)

 

And in which operating system are you on?

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Windows 10 Pro, stand-alone installer.

Adobe support advised to run the Adobe cleaner, delete all Adobe folders and install 32-bit version, that according to them has much less issues, than the 64-bit version.

The above solved the issue.

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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Great!

 

Thank you for updating this thread.

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