Adobe Acrobat Pro crashes a few seconds after launching

Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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I get the following information in the event viewer.  Uninstall/reinstall and also used the adobe acrobat cleaner utility.

 

Faulting application name: Acrobat.exe, version: 22.1.20117.0, time stamp: 0x624e8510
Faulting module name: ntdll.dll, version: 10.0.19041.1566, time stamp: 0x1be73aa8
Exception code: 0xc0000409
Fault offset: 0x00000000000a2070
Faulting process id: 0x3a04
Faulting application start time: 0x01d8542b3d8f344c
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c0ae9c80-18fc-4324-abda-dff00ab4f91b
Faulting package full name:
Faulting package-relative application ID:

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Crash or freeze

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correct answers 1 Correct answer

Community Beginner , Apr 27, 2022 Apr 27, 2022

Deleting the preferences in the appdata folder resolved the issue.

 

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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OS is Windows 10 Pro 21H2

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Deleting the preferences in the appdata folder resolved the issue.

 

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