ADOBE ACROBAT PRO DC (2015)

[Lynr5253]

Hi there, I have been using Acrobat Pro DC since 2013 and renewed it again in 2015, however I don't seem to have the full suite of EDIT tools when working on a document.  I pay a small amount per year.  I have an account with a serial number, but my account keeps saying I have no actual paid plans, whereas I have a SERIAL number and Acrobat Pro DC (2015).  Does this program still work or has it been upgraded and I have to also upgrade to another plan?  I'm a little confused about why I cannot get the full suite of TOOLS on this program.  It seems to work ONLINE but not actually on my PC.  Thank you.

[try67]

The two things don't coincide. You either paid a single sum (and maybe later some more for an upgrade) and have a serial number, OR you're paying yearly for a subscription. In the latter case you should have access to Acrobat DC, which is the current version with the full set of tools. In the former case you will have access to something like Acrobat 2020, or Acrobat 2015, which has all of the basic functionalities that Acrobat DC has, but maybe it's missing some of the newer features. So the first step is to find out what you actually have, and paid for... Then let us know what tools you're missing.

[Abambo]

To ad to @try67's remarks: if you have a mobile subscription, that subscription may not appear as a plan in your Adobe ID account. It will be in the store you used to buy the plan, and it will have the features of that plan. 

DC stands for Document Cloud. if you have a serial number, you have probably Acrobat Pro 2015 (without DC). See here for the different plans and products available: https://www.adobe.com/products/catalog.html#category=pdf

[Lynr5253]

Hello there; it seems I don't have the full suite of editing tools from the 2015 Adobe Acrobat DC version, so I have now upgraded to the monthly ongoing subscriptions for Adobe Acrobat Pro current version, which is what I was after.  I do need to cancel my other subscription, serial [REMOVED] (can provide this when required) - which sits under 'PRODUCTS' and shows as 'Acrobat Professional', version 12, Dec 2015 (ongoing from 2013).  I had the student version and am still a student, but have now purchased the AUD$28.99/month ongoing.  How do I actually unsubscribe from the yearly $89 for the Acrobat Professional 2015 version - as I do not want to be paying for something that doesn't work.   Or should I not have upgraded and the 2015 version can be upgraded???  Thank you again.

[try67]

NEVER POST A SERIAL NUMBER ONLINE!

[Lynr5253]

I didn't post it all; only part of it.  Thank you anyway.

[try67]

You shouldn't do that, either.

[try67]

Again, Acrobat Pro 2015 is NOT a subscription license, but you can try it here, anyway:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Lynr5253]

The 2015 Adobe Acrobat Professional is not on a plan - it sits under PRODUCTS on my account page, hence it cannot be cancelled under PLANS.   Trying to find someone to contact in ADOBE AUSTRALIA is hard - the CHAT thing is useless.   

[Abambo]

The 2015 Adobe Acrobat Professional is not on a plan - it sits under PRODUCTS on my account page, hence it cannot be cancelled under PLANS.   Trying to find someone to contact in ADOBE AUSTRALIA is hard - the CHAT thing is useless.   

By @Lynr5253

If it is no plan, it is no subscription, it does not have a recurring cost.

The chat thing works well in English, as for most of the problems there is a round the clock support. If the cat bot does not connect you to an agent type agent. If the chatbot tells you that you have no paid plan, tell that you want to take one and need support.

[try67]

I sent you a PM.

[Lynr5253]

PM - where does that go to?  Are you from Adobe or external?  

[try67]

I don't work for Adobe, and I see you found the PM already...

[JR Boulay]

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device.

[Lynr5253]

Hi, I received an email from this person below advising about an Adobe email address, but told them I would not be sending the email as not sure it's legit.  The CHAT BOT is useless actually.

Michael Ngai. to Lynr5253

an hour ago.....

ADOBE ACROBAT PRO DC (2015)

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email A
Adobe.Tech@[scam email address deleted by moderator] and they will help you via Email.

Team Adobe

[try67]

This is definitely a scam. Only those with the "Adobe Employee" tag under their names are legit.

Unfortunately, there are many fake ones here...

[Abambo]

Use Twitter, as advised by @JR Boulay : https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-dc-2015/m-p/14453655#M453144

[Abambo]

Hi, I received an email from this person below advising about an Adobe email address, but told them I would not be sending the email as not sure it's legit. 

By @Lynr5253

It's not legit, but it's great that you have reported the person here. They will need to create a new Adobe ID sometime soon, if they want to continue scamming users.