Adobe Acrobat Pro DC 22 (22.001.20085) - Inconsistently opening PDF files

New Here ,
Apr 07, 2022 Apr 07, 2022

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Software Name (Version): Adobe Acrobat Pro DC (22.001.20085) - Mar 07, 2022 release

 

Symptoms:

When users double-click to open PDF files within file explorer, Adobe Acrobat sometimes opens and render the document and other times does nothing to open a given PDF. What we have observed when a PDF will not open is that there are several instances of Adobe Acrobat opening within task manager even though all open instances Acrobat programs have been closed. No other programs were open during testing.

 

Attempted Solutions:

  • Confirmed that Adobe Acrobat Pro was set to the default PDF viewer (same results outlined above)
  • Ran a repair of Adobe Acrobat Pro (both from within the application and from the control panel)
  • Uninstalling/installing Adobe Acrobat Pro
  • Updated the the following components of a workstation:
    • BIOS
    • Chipset
  • Used the Adobe Creative Cloud Cleaner tool and removed Adobe Acrobat Pro and the Creative Cloud base app

 

Has anyone else experienced this behavior with the latest release? Any resolution suggestions would be greatly appreciated. Thank you.

TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Hoping to get so added visibility to the rendering issue as it is still occuring for end users within my organziation. Has anyone experienced similar issues with the latest release of Adobe Acrobat Pro? 

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