Adobe Acrobat Pro DC: Error with PDF from images

New Here ,
Jan 25, 2022 Jan 25, 2022

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Currently I am unable to convert images (jpeg, png) to pdf.
Error message: "File type not supported, ...file corrupted....
Please print a pdf in the original application"
Use Creative Suite, Adrobe Acrobat Pro already uninstalled, installed and updates installed.
Photoshop, Illustrator etc. work without problems
Thanks for helping me.

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Create PDFs , General troubleshooting

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Hi Katja

 

Hope you are doing well and sorry for the trouble. We need some more information for a better understanding:

 

1. Is this  behavior with a particular image file or with all the files? Please try with a different file and check. Also please try to create the PDF from a different format file (Word,Excel) and check.

 

2.What is the version of the application you are using? To check the version go to help > About Acrobat and make sure yo have the recent version 21.11.20039 installed. Go to help > check for updates and reboot the computer.

 

3. What is the workflow/steps you are doing to create the PDF file?  A small video recording of the same would be very helpful.

 

Also please try to create the PDF online here https://acrobat.adobe.com/link/acrobat/jpg-to-pdf and see if that works.

 

Regards

Amal

 

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Hi Amal,

thanks a lot for your help. My Answers see below:

1. no, Only for image files

2. 22.001.20085, a Company installation

3. Video is attached

Thanks a lot:
Katja

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