Adobe Acrobat Pro DC: Error with PDF from images

[katja22839755kcij]

Currently I am unable to convert images (jpeg, png) to pdf.
Error message: "File type not supported, ...file corrupted....
Please print a pdf in the original application"
Use Creative Suite, Adrobe Acrobat Pro already uninstalled, installed and updates installed.
Photoshop, Illustrator etc. work without problems
Thanks for helping me.

[Amal.]

Hi Katja

Hope you are doing well and sorry for the trouble. We need some more information for a better understanding:

1. Is this  behavior with a particular image file or with all the files? Please try with a different file and check. Also please try to create the PDF from a different format file (Word,Excel) and check.

2.What is the version of the application you are using? To check the version go to help > About Acrobat and make sure yo have the recent version 21.11.20039 installed. Go to help > check for updates and reboot the computer.

3. What is the workflow/steps you are doing to create the PDF file?  A small video recording of the same would be very helpful.

Also please try to create the PDF online here https://acrobat.adobe.com/link/acrobat/jpg-to-pdf and see if that works.

Regards

Amal

[katja22839755kcij]

Hi Amal,

thanks a lot for your help. My Answers see below:

1. no, Only for image files

2. 22.001.20085, a Company installation

3. Video is attached

Thanks a lot:
Katja