Adobe Acrobat Pro DC on Mac freezes not long after opening, regardless of the file and even without

Report · Feb 17, 2020

As per title

Mac OS 10.15.3 (latest version)

Adobe Acrobat Pro DC 2020.006.20034 (latest version)

The software freezes a few seconds after it opens. It happens with any and all PDF files and even happens if I open the application without a file.

I have tried uninstalling and reinstalling the software via the Creative Cloud app and it has made no different. The problem still occurs.

Any ideas/suggestions?

Report · Apr 20, 2025

Hello @jos5E90!

I hope you are doing well, and we apologise for the trouble you had with the app.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20458 Planned update, Apr 15, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/42n8HLl

If the app still freezes with the latest build, please collect the logs from the affected machine and share them with us for further investigation.

Thanks for your time and cooperation.

Anand Sri.

View solution in original post

Report · Jul 23, 2025

Thank you Tariq,

Can you arrange a time (we live in Brisbane Australia) for someone to come on line and assist us please? We need to do this urgently as it is costing us important business time.

Grant

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Report · Jul 24, 2025

Definitely, I am adding this as an important note to the request.

Thank you for your patience.

Best regards,
Tariq | Adobe Community Team