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Adobe Acrobat Pro DC on Mac freezes not long after opening, regardless of the file and even without

New Here ,
Feb 17, 2020 Feb 17, 2020

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As per title

 

Mac OS 10.15.3 (latest version)

Adobe Acrobat Pro DC 2020.006.20034 (latest version)

 

The software freezes a few seconds after it opens. It happens with any and all PDF files and even happens if I open the application without a file.

 

I have tried uninstalling and reinstalling the software via the Creative Cloud app and it has made no different. The problem still occurs.

 

Any ideas/suggestions?

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Crash or freeze

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New Here ,
Mar 02, 2022 Mar 02, 2022

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I found a simple workaround!

 

Do these steps:

  1.  force quit the Adobe Acrobat Reader application
  2.  right click on any pdf file and open it with Adobe Acrobat Reader application
  3.  You'll see a sign-in dialog box
  4.  enter your credentials and signin. that's it!

 

My Adobe Acrobat Reader version: 21.11.20039.0

macos version: 10.15.7

Intel CPU

 

I tried restarting the Adobe Acrobat Reader application, restarting my laptop, but nothing worked.
(resetting the application preferences using app cleaner also works, but the above workaround is much much better and simpler)

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New Here ,
Jul 04, 2022 Jul 04, 2022

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The problem is happening when your session has timed out and you open Adobe Acrobat Reader DC directly. The synchronization for the account times out and freezes the reader. The workaround from Abhiram works as expected. Please see the spin dump attached along for more details.

 

Architecture: x86_64
Processor: Intel
Build: 22.1.20142.0
AGM: 4.30.117
CoolType: 6.2.1
JP2K: 2.0.6.50420

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New Here ,
Nov 10, 2022 Nov 10, 2022

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You lose your unsaved edits if you force quit.

 

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Once I removed Acrobat from my computer, all of my issues went away. I even dusted off an old Mac that was giving me issues and the problems on that machine went away as well once deleting Acrobat. Sad Adobe cannot figure this out.

 

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Just for the record, I'm having the same problem, Acrobat hangs a few seconds after opening any document on MacOS. It's happing on both a Mac Mini (Intel) and a MacBook Pro (M1), so nothing to do with the chip. Killing the synchroniser doesn't help. Acrobat DC is unuseable on MacOS and I am ditching it for something else...

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New Here ,
Nov 21, 2022 Nov 21, 2022

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I think I found the solution. Within Adobe Acrobat, go to "Preferences," then to "Adobe Online Services," and then unselect "Sync preferences across devices and document services." Seems to have stopped the freezing shortly after starting the app or opening a PDF file. 

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New Here ,
Feb 22, 2023 Feb 22, 2023

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That setting is greyed out on my Mac. I have been unable to use Acrobat Pro for a long time now. Incredible performance from Adobe.

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New Here ,
Oct 10, 2023 Oct 10, 2023

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You'll need to sign in (see top right corner) to be able to un-grey the check box. Unchecking it solved the repeated hanging, spinning beachball of death issue for me. Phew. So frustrating!

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New Here ,
Oct 21, 2023 Oct 21, 2023

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sadly signed in to account and it's still geyed out for me. Deeply frustrating

 

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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Apparently it will be fixed with the next update but just two months from now.

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New Here ,
Oct 06, 2023 Oct 06, 2023

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Unchecking the "Sync preferences across devices and document services" box totally solved my freezing and lagging issues.  Thanks! 

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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Didn't work for me, sadly.

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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Hello, i had the same problem. I found the solution and solved the issue using this simple guide:

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

After reset predferences, every PDF is opening fine. No more freezes! I use mac os Ventura 13.6.4

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